Tickiting Software Integration of Auto Task and Accelo

Auto Task
We are going to discuss how one of the giants in software integrated Tickiting Software with Autotask and Accelo, making a big run to bring consistency into their system of ticket management and project tracking. Learn the problems they encountered, solutions they did implement and the quality time saved from operation.
USA
Country
I T
Industry
6 Months
Duration
5 Members
Team
Challenges
The founders of the Auto Task were looking for a tech partner—one who could develop their SAAS-based platform and also guide them through the process of product ideation until the launching of the product from a tech perspective.

  • Data Synchronization: Real-time data integration between Auto Task and Accelo.
  • System Compatibility: Resolving issues with any kind of incompatibility that was seen to exist between the two software systems.
  • User Authentication: Safe, seamless authentication of users on both platforms
  • Data Mapping: Fields mapping is very accurate, so it will keep the integrity of the data from Auto Task to Accelo
  • Performance Issues: Bottlenecks in performances during transfer to be handled.
The project details
Solution
We suggested what technology would best fit the Auto Task user and helped in the development of a product: Web-Based App.

  • Real-Time Sync:
    Development of middleware that will assist in real-time data synchronization between these two: Auto Task and Accelo.
  • API Bridging:
    Developing API Connectors that are custom to bridge compatibility gaps between APIs provided by Auto Task and Accelo.
  • Field Mapping Tools:
    Tools for custom field mapping and workflow integration to be created for the lining up of functionalities between both platforms.
  • Robust Error Handling:
    Full error handling and logging mechanisms should be provided for tracing and fixing defects in the integration.
  • Performance Monitoring:
    tools will be set up so that the integration does not degrade the system performance.

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